Privacy, Terms, and Disclaimers
Resident Care Pharmacy is committed to protecting the privacy and security of the personal information of our customers, facility partners, patients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website residentcarerx.com or utilize our services.
By using our site, you consent to the practices described in this Privacy Policy.
Privacy Policy
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Information We Collect
Personal Information
When you contact us through our website or through direct communication, we may collect:
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Name
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Email address
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Phone number
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Facility or organization name
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Any other information you voluntarily provide
Technical and Usage Information
We may collect certain information automatically when you visit our website, including:
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IP address
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Browser type
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Device type
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Operating system
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Date and time of visit
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Pages viewed
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Referring website
How We Use Your Information
We use the information collected for purposes including:
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Responding to inquiries or service requests
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Facilitating pharmacy services to long-term care communities
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Communicating with facilities and partners
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Improving website functionality and user experience
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Complying with applicable laws and regulations
We do not sell, rent, or lease your personal information to third parties.
How We Share Information
We may share your information in the following situations:
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With Service Providers: We may share information with trusted third parties who perform services on our behalf (e.g., website hosting, IT support), under confidentiality agreements.
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Legal Requirements: We may disclose your information as required by law or in response to legal process, including subpoenas or government requests.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
Your Choices
You may contact us to:
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Request access to or correction of your personal information
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Opt-out of non-essential communications
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Ask questions about our privacy practices
To make such a request, please call us.
HIPAA Notice
As a pharmacy, we are also governed by the Health Insurance Portability and Accountability Act (HIPAA). For information related to how we protect Protected Health Information (PHI), please refer to our Notice of Privacy Practices available upon request.
SMS Text Messaging Terms and Conditions
By opting in to receive SMS (text message) communications from Resident Care Pharmacy, you agree to the following terms and conditions. These terms apply to any individual who has provided their mobile number for communication purposes.
1. Program Description
Resident Care Pharmacy may use SMS text messaging to:
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Send updates about prescription orders or delivery status
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Communicate about patient care needs or pharmacy services
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Coordinate with facility staff regarding resident medication information
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Provide important notifications, reminders, or alerts
Messages may be recurring and related to pharmacy services provided to long-term care communities, including residents in assisted living, memory care, and skilled nursing facilities.
2. Opt-In Consent
By providing your mobile number and opting in to receive text messages from us, you authorize Resident Care Pharmacy to send you text messages using an automatic telephone dialing system or other technology. Consent to receive text messages is not a condition of receiving services from Resident Care Pharmacy.
3. Message Frequency
Message frequency will vary based on the nature of your interactions with Resident Care Pharmacy and may include multiple messages per week, depending on service needs or updates.
4. Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you may receive a confirmation message, and no further messages will be sent unless you opt in again.
To get help or support, reply HELP or contact us directly at:
info@residentcarerx.com
[Insert Phone Number]
5. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Resident Care Pharmacy is not responsible for any charges incurred for SMS communications.
6. Data Privacy
Your privacy is important to us. We will not share, sell, or rent your mobile number or personal information with third parties for their marketing purposes. For more information on how we handle personal information, please review our Privacy Policy.
7. No Guarantee of Delivery
Resident Care Pharmacy is not liable for delayed or undelivered messages due to factors outside our control, such as network issues or carrier limitations.
8. Changes to SMS Terms
We reserve the right to update these SMS Terms & Conditions at any time. Any changes will be effective immediately upon posting. Continued use of our SMS service constitutes your acceptance of those changes.